Non-Emergency Transportation

Need a ride to your doctor? Senior Health Plan includes non-emergency transportation on all of our plans. If you need a ride to your doctor — either one way or round trip — call Customer Service to schedule a ride.

Call Customer Service to schedule a ride: (918) 594-5323

Dual Eligible

Coverage per year

12 one-way trips each year

Members have up to 12 one-way trips each year. A round trip counts as 2 of your 12 trips.

You pay $0 for transportation, whether one way or round trip.
There is a 50 mile one way distance limit.

Rides must be scheduled at least 48 hours in advance of your appointment by calling Customer Service. Once your appointment is over, the receptionist will call your driver and they will pick you up.

See your Evidence of Coverage for more information

Dual Eligible

Members on a Medicare Retiree group plan may have different benefits. Check your plan year benefit grid or call Customer Service with questions. Be sure to let us know what retiree group you are with.

If you have questions about joining Senior Health Plan, call our Sales & Marketing Team at (918) 594-5275, Monday through Friday from 8:00 am to 6:00 pm.

If you are a current member, please call Customer Service at (918) 594-5323. We are available Monday through Friday from 8:00 am to 8:00 pm. From October 1 through March 31, our hours include Saturdays, Sundays and some holidays.

TTY/TDD users should call 1-800-722-0353.

If you would like to contact Oklahoma Dual Complete via mail, please use the following address:

Oklahoma Dual Complete Customer Service
P.O. Box 3327
Tulsa, OK 74101-3327

We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact www.medicare.gov or 1-800-MEDICARE (1-800-633-4227) to get information on all of your options.

You can also get information about the Medicare program and Medicare health plans by visiting www.medicare.gov on the Web or by calling 1-800-MEDICARE (1-800-633-4227). Medicare customer service representatives are available 24 hours a day, 7 days a week to answer questions about Medicare. TTY/TDD users should call 1-877-486-2048.