The Silver Plus medication therapy management program helps you get the greatest health benefit from your medications by:
We will automatically enroll you in the Silver Plus program at no cost to you if all three conditions apply:
Your participation is voluntary, and does not affect your coverage. The program is no cost to you and is open only to those who are invited to participate. The program is not a benefit for all plan members.
The program provides you with a:
Comprehensive Medication Review
The review is a one-on-one discussion with a pharmacist, to answer questions and address concerns you have about the medications you take, including:
The pharmacist will offer ways to manage your conditions with the medications you take. If more information is needed, the pharmacist may contact your prescribing doctor. The review takes about 30 minutes and is usually offered once each year — if you qualify. At the end of your discussion, the pharmacist will provide you a Personal Medication List with the medications you discussed during your review.
You will also receive a Medication Action Plan. Your plan may include suggestions from the pharmacist for you and your doctor to discuss during your next doctor visit.
Here is a blank copy of the Personal Medication List for tracking your prescriptions.
Targeted Medication Review
With this review, we mail, fax or call your doctor with suggestions about prescription drugs that may be safer, or work better than your current drugs. As always, your prescribing doctor will decide whether to consider our suggestions. Your prescription drugs will not change unless you and your doctor decide to change them. We may also contact you by mail or phone with suggestions about your medications.
If you qualify, we will mail you a letter. Also, you may receive a call inviting you to participate in this one-on-one medication review.
You may receive a call from a pharmacy where you recently filled one or more of your prescriptions. You will be given the option to choose an in-person review or a phone review.
You may be contacted by a pharmacist to provide your review and ensure that you have access to the service if you want to participate. These reviews are conducted by phone.
Different doctors may write prescriptions for you without knowing all the prescription drugs and/or OTC medications you take. For that reason, a pharmacist will:
The Silver Plus MTM Program is dedicated to providing you with information about safe medication disposal. Medications that are safe for you may not be safe for someone else. Unneeded medications should be disposed of as soon as possible. You can discard your unneeded medications through a local safe disposal program or at home for some medications.
A drug take back site is the best way to safely dispose of medications. To find drug take back sites near you, visit the Controlled Substance Public Disposal Locations website and enter your location.
Some pharmacies and police stations offer on-site drop-off boxes, mail-back programs, and other ways for safe disposal. Call your pharmacy or local police department (non-emergency number) for disposal options near you.
Medications may be mailed to authorized sites using approved packages. Information on mail-back sites can be found at the United States Drug Enforcement Administration website
You can safely dispose of many medications through the trash or by flushing them down the toilet. Visit the US Department of Health and Human Services "How to Safely Dispose of Drugs" webpages first to learn what medications are safe to dispose of at home.
Steps for medication disposal in the trash:
Please contact us if you would like more information about the Silver Plus MTM Program or if you do not want to participate. Our number is 1-844-635-3406, Monday – Friday, 8 a.m. – 6 p.m. CST (TTY users, call 711).
Please call Customer Service at (918) 594-5323 or 1-800-642-8065 if you have any questions. Our Representatives are available Monday through Friday from 8:00 am to 8:00 pm. From October 1, 2024 through March 31, 2025, Customer Service hours will include Saturdays, Sundays and some Holidays. TTY/TDD users should call 1-800-722-0353.
If you would like to contact Silver Plus via mail, please use the following address:
Silver Plus Customer Service
P.O. Box 3327
Tulsa, OK 74101-3327
You can also get information about the Medicare program and Medicare health plans by visiting www.medicare.gov on the Web or by calling 1-800-MEDICARE (1-800-633-4227). Medicare customer service representatives are available 24 hours a day, 7 days a week to answer questions about Medicare. TTY/TDD users should call 1-877-486-2048.