Over-the-Counter (OTC) Benefits through Nations Benefits

Order OTC products online or by phone! Your OTC benefit saves you time & money. The catalog below includes items such as:

OTC medications are trusted as a first line of defense in treating minor ailments, helping reduce doctor visits and saving you money. Platinum is committed to providing this program to you as a benefit to help you live a healthy lifestyle and improve the quality of your life.

• You have a $85 quarterly Over the Counter benefit.

Retiree groups may have a different OTC benefit. Refer to your Benefit Grid for details about your plan or call Customer Service.

Contact Nations Benefits with any questions about the catalog, your order or any login issues at 1-833-899-0614 (TTY users call 711).

Review the OTC benefit in your 2025 Evidence of Coverage for additional information.

For a full list of products and to place an order, visit the NationsBenefits website at the link below.

• Order Online

For a printable catalog, please click below. This catalog lists only the most commonly ordered products. For a complete list of products, visit the NationsBenefits website.

• OTC Catalog

• How do I order?
  You can order online, via app, by phone or mail and your selected OTC items will be delivered by mail to your door.
  
  Unused OTC dollars do not roll over to the next quarter. You may spend above your quarterly amount if you want and pay out of pocket for the difference.
  
  

  To order:

  • Online: https://ccok.nationsbenefits.com

    When placing your first order, you will need to Register. Enter your member ID with no dashes (example: C00xxxxxxxx). If you are having trouble creating an account, call NationsOTC at 1-833-899-0614 .

  • By app: To place an order through the MyBenefits app search “MyBenefits” in the App Store or Google Play.
  • If this is your first time placing an order via the app or online, you will need to create an account by registering on the MyBenefits portal or the MyBenefits app. If you already created an account, simply log in and select the items you would like to order. Once you’re ready to place your order, click “Checkout.”
  • By phone: 1-833-899-0614 [TTY users should call 711.]
  • By mail:

    To place an order by mail, send your completed order form from the catalog to:

    • NationsOTC
      1700 N University Drive
      Plantation, FL 33322

    Please Note: Order forms should be mailed before the 20th of the month to ensure the order total is applied to the current benefit period. We encourage you to place an order online or by phone if the end of your benefit period is approaching. Please do not send cash or checks in the mail.

  
  

  • OTC Catalog
• How much is the benefit?
  • You have an $85 quarterly benefit.

  Unused money in any one quarter does not roll over to the following quarter. You may spend above your quarterly amount if you want and pay out of pocket for the difference.

Members on a Medicare Retiree group plan may have different benefits. Check your plan year benefit grid or call Customer Service with questions. Be sure to let us know what retiree group you are with.