There is a designated Quality Improvement Organization for serving Medicare beneficiaries in each state. For Oklahoma, the Quality Improvement Organization is called KEPRO.
KEPRO has a group of doctors and other health care professionals who are paid by the Federal government. This organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. KEPRO is an independent organization. It is not connected with our plan.
You should contact KEPRO in any of these situations:
| Method | KEPRO (Oklahoma’s Quality Improvement Organization) - Contact Information |
|---|---|
| CALL | 1-888-315-0636 Monday – Friday, 9:00 am to 5:00 pm (ET, CT, MT) |
| TTY | 711 This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking. |
| WRITE | KEPRO Attention: Beneficiary Complaints 5201 W. Kennedy Blvd., Suite 900 Tampa, FL 33609 |
| WEBSITE | KEPRO Oklahoma |