In-network with Ascension St. John, Hillcrest, OSU Medical and Saint Francis (other providers are available in our network).
EOBs for plan members are temporarily unavailable to view online. If you have questions about plan benefits, please contact the CommunityCare customer service team for assistance.
Attention: CommunityCare will be performing systems maintenance Friday, March 1st starting at 5 p.m. through midnight on Saturday, March 2nd. Some online documents, tools and resources may be unavailable during this time. Thank you for your patience.

Over-the-Counter Benefits

Save time and money with your Over-the-Counter benefit. The catalog below includes items such as:

  • Cold, Flu & Allergy
  • Dental care
  • Diabetes care
  • Digestive Health
  • Eye & Ear Care
  • First Aid & Medical supplies
  • And much more

The Over-the-Counter (OTC) benefit is an additional benefit for most of our plans. OTC medications are trusted as a first line of defense in treating minor ailments, helping reduce doctor visits and saving you money. CommunityCare Options is committed to providing this program to you as a benefit to help you live a healthy lifestyle and improve the quality of your life.

  • CommunityCare Options Gold has a $50 quarterly Over the Counter benefit.

The OTC benefit is administered to you through NationsBenefits. Feel free to contact them should you have any questions by calling 1-833-899-0614. TTY users should call 711. Member Experience Advisors are available 24 hours per day, 7 days per week, 365 days per year.

In addition, the Medical Benefits Chart in Chapter 4 Section 2 of your 2023 Evidence of Coverage contains more information regarding your over-the-counter benefit

For a full list of products and to place an order, visit the NationsBenefits website at the link below.

For a printable catalog, please click below. This catalog lists only the most commonly ordered products. For a complete list of products, visit the NationsBenefits website.

For further details about the program, see the frequently asked questions below.

  • How do I order?
    You can order online, via app, by phone or mail and your selected OTC items will be delivered by mail to your door.

    Unused OTC dollars do not roll over to the next quarter. You may spend above your quarterly amount if you want and pay out of pocket for the difference.

    To order:

    • Online: http://www.ccok.nationsbenefits.com/

      When placing your first order, you will need to Register. Enter your member ID with no dashes (example: C00xxxxxxxx). If you are having trouble creating an account, call NationsOTC at 1-833-899-0614 .

    • By app: To place an order through the MyBenefits app search “MyBenefits” in the App Store or Google Play.
    • If this is your first time placing an order via the app or online, you will need to create an account by registering on the MyBenefits portal or the MyBenefits app. If you already created an account, simply log in and select the items you would like to order. Once you’re ready to place your order, click “Checkout.”
    • By phone: 1-833-899-0614 [TTY users should call 711.]
    • By mail:

      To place an order by mail, send your completed order form from the catalog to:

      • NationsOTC
        1801 NW 66th Avenue, Suite 100
        Plantation, FL 33313

      Please Note: Order forms should be mailed before the 20th of the month to ensure the order total is applied to the current benefit period. We encourage you to place an order online or by phone if the end of your benefit period is approaching. Please do not send cash or checks in the mail.


  • How much is the benefit?
    • All plans have a $50 quarterly Over the Counter benefit.

    Unused money in any one quarter does not roll over to the following quarter. You may spend above your quarterly amount if you want and pay out of pocket for the difference.


Members on a Medicare Retiree group plan may have different benefits. Check your plan year benefit grid or call Customer Service with questions. Be sure to let us know what retiree group you are with.