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Quality Improvement Organization

(paid by Medicare to check on the quality of care for people with Medicare)

There is a designated Quality Improvement Organization for serving Medicare beneficiaries in each state. For Oklahoma, the Quality Improvement Organization is called KEPRO.

KEPRO has a group of doctors and other health care professionals who are paid by the Federal government. This organization is paid by Medicare to check on and help improve the quality of care for people with Medicare. KEPRO is an independent organization. It is not connected with our plan.

You should contact KEPRO in any of these situations:

  • You have a complaint about the quality of care you have received.
  • You think coverage for your hospital stay is ending too soon.
  • You think coverage for your home health care, skilled nursing facility care, or Comprehensive Outpatient Rehabilitation Facility (CORF) services are ending too soon.
Method KEPRO
(Oklahoma’s Quality Improvement Organization) - Contact Information
CALL 1-888-315-0636
Monday – Friday, 9:00 am to 5:00 pm (ET, CT, MT)
TTY 1-855-843-4776
This number requires special telephone equipment and is only for people who have difficulties with hearing or speaking.
Attention: Beneficiary Complaints
5201 W. Kennedy Blvd., Suite 900
Tampa, FL 33609
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